Jim Puckett is a Product Manager for IBM Connections and IBM Docs within IBM Collaboration Solutions. In his current role, Jim is focused on strategy, deployment, integration and understanding customer requirements. Jim initially joined IBM in 1999 working in the Lotus Technical Support organization supporting a variety of products in the Lotus portfolio. Prior to moving into Product Management , Jim spent 8 years working in the IBM Accelerated Value Program providing proactive support, consulting and technical services to large IBM customer accounts . In his spare time, Jim enjoys playing golf and traveling.