Learn the ins and outs of how Southwest Airlines developed and implemented a governance strategy for their Connections 5.0 implementation. With a highly unionized workforce, plans to implement an Enterprise Social Network were met with some concern. In this session, we will outline how we developed a strategy to set the direction for Connections and encourage leadership regarding how the environment would be used to bring employees together to work more efficiently. Highlights include:
• The purpose of defining a governance model for your Social Business platform
• How tool configuration changes can aid in control and monitoring
• Defining the process for requesting, creating and implementing communities and on boarding community managers
• Establishing and defining governing groups and roles
