The Connected Workforce: Social Collaboration + CRM Integration

The future of work is about innovating, collaborating, and building relationships in new ways. The future of work is about increasingly virtual teams that need integrated social business solutions to create incredible customer experiences – across all channels, geographies, and devices.

IBM Social Solutions deliver next-generation platforms to realize this future. But we know that companies also rely on other business applications such as CRM and back office systems to store customer data and to carry out sales, support, and marketing activities.

During this session, attendees will learn how to seamlessly integrate IBM Verse, IBM SmartCloud Notes, IBM Notes and Domino, and IBM Notes Traveler devices with a dozen of the world’s best cloud and on-premise CRM solutions. They will learn how to seamlessly sync CRM contacts, calendars, tasks, email, opportunities, cases, custom fields, custom objects, and other data.

Learn why platform integration is so critical to the future of work. Hear examples of how IBM customers are using Riva to increase sales productivity, improve the customer experience, and bridge integration gaps for Salesforce, Microsoft Dynamics 365, SAP Hybris C4C, Oracle Sales Cloud, Sugar, NetSuite, Infor CRM, and other CRM applications.

Cloud On Premises Sponsor
Location: MongoDB Room Date: June 2, 2017 Time: 9:00 am - 9:30 am Ken Lorenz